Facts are a list of common questions and community-specific responses that are visible via the portal and on the mobile app.
All fact questions are created at the Firm level and the answers are created at the Association level. This means that a common question can be set up for the Firm, as an example "What are the pool hours?", yet have different responses depending on the association. Different categories can also be assigned to the fact questions to categorize the information on the mobile app.
If you would like to know more about setting up fact questions, please click here.
Responses are added to the association from the Activities > Facts > Manage Fact Responses Grid. That page will show all the questions created for the association from the Activities > Facts > Setup > Manage Fact Question page and allow responses to be added to the questions.
If you would like to know more about setting up fact responses, please click here.
A Fact Response is a system generated response including vital information to home owners. These responses are typically created previously and can be used to speed up the response time between management and homeowners.
To Create Fact Responses:
1. Go to Activities > Facts > Manage Fact Responses, and then click the Add Response button.
2. Here, enter the required information for new response. By clicking Show On Portal will display fact on community portal. Click Save to create new response.
To Edit Response:
1. Select corresponding response to edit by clicking on the Pencil icon.
2. Make necessary changes to fact response and click Save to apply changes.
Fact Response Grid:
1. Select Activities > Facts > Manage Fact Response Grid.
2. This window displays an overview of the current fact responses established for the association. To edit response, click Edit icon.
3. Here, this window displays all the fields of current responses in an editable format.
