Our Resident Request feature makes it easy for Owners to make a request for a waiver of late fees on the Portal.
Request a Waiver
Step 1. Log into your account on the Portal.
Step 2. Select the Resident Request tab.
Step 3. Select Late Fee Waiver from the Type drop down menu.
Step 4. Complete the Resident Request form.
Type- This field will auto populate with the Type selected on the previous screen.
Title- Enter a Title for your request.
Description- Enter a description for your request and include any pertinent details.
Waiver Amount Requested- Enter the amount you are requesting to have waived.
Reason for Waiver- Enter a reason for the request.
Step 5. Click the Save button to send your request.
Before Owners can use this feature, some setup is required. Check out the links below for more information.
Add a New Menu Item to the Portal- Resident Requests