Activities > Ticketing > Ticket Events
The Ticket Event page allows users to create community events and to issue tickets for the event. Tickets can be restricted in number for events with limited availability and managed as they are ordered. If tickets are sold, the Ticketing function is fully integrated with eUnifyPay, allowing ticket purchasers to pay online.
A Ticket Event is managed in three stages:
PART 1 - Create the Event- This step includes establishing the dates and times for the event, a description and creation of the ticket, prices and availability.
PART 2 - Sell/Issue Tickets- This step publishes the event and makes tickets available for purchase. It also allows organizers to view/manage sale of tickets.
PART 3 - Manage the Event- This step manages ticket scanning during the actual event.
PART 1 Create an Event - The first step is to create the ticketed Event.
Step 1. Navigate to Activities > Ticketing > Ticket Event.
Step 2. Select Add Ticket Event from the Page Actions drop down menu.
Step 3. Complete the Ticket Event window.
Association- Select the correct Association from the drop down menu.
Title- Enter a Title for the event.
Notes- Enter any additional information, if needed.
Status- Select the Status of the event from the drop down menu.
Pending- This indicates an event that is not yet ready to issue tickets.
Published- This is used when the event is active and ready to issue tickets.
Closed- This is used for events that have been completed.
Date- Enter the date the event is created.
Start/End Time/Timer- Enter the Start and End time for the event.
Refund Policy- Select the radio button that applies for ticket refunds.
NOTE- Refunds will not be handled through eUnifyPay and must be managed manually by the event organizer, if selected.
Location- Enter the location of the event and click the Show Map link, if needed.
Address- Enter the Address in the Street and City, State, Zip fields.
Receipt Message- Enter a message to be displayed on a receipt for ticket purchase.
No Tickets Available Message- Enter a message to be displayed when tickets are all gone.
Cart Timer- Use the drop down menu to select the time (in minutes) that tickets can remain in the purchasers cart, without payment, before being returned to the available pool.
Ticket Types- Use this section to create Ticket Types to accommodate different types of events. For example, a neighborhood wide event may be open to sell as many tickets as possible, while an event in the clubhouse, with a maximum occupancy of 50 will require a limited ticket type.
Archived- Check to Archive the event once it has been held.
Ticket Image- Use this field to upload an image to be displayed on the ticket, if needed.
Description- Enter a Description of the event and use the text editor, if needed, to format the ticket information.
Ticket Settings- Complete information to show how many tickets are to be made available for the Types selected. Also select a Min and/or Max number of tickets available per purchase, if applicable.
Step 4. Click the Save button to finalize.
PART 2 Sell and Issue Tickets
The ticketing system automates the process of selling tickets. Once tickets are made available for sale, the buyer will receive an email with their ticket information and a QR code for scanning at the event. The event organizer can view ticket sales for more information about ticket purchases on the Event Orders Page. CLICK HERE for more information.
NOTE- Refunds will not be handled through eUnifyPay and must be managed manually by the event organizer.
Step 1. Navigate to Activities > Ticketing > Ticket Event.
Step 2. Use Search filters to locate the event.
Step 3. Click the Pencil icon to edit the event.
Step 4. Select Published from the Status menu.
Step 5. Click the Save and Close button to return to the main page.
Step 6. Click the Copy URL button for the event. This will copy the ticket sale URL for the selected event to your clipboard.
Step 7. Use the copied URL to create a link on the Portal. The URL can be made available to copy/paste into the browser or embedded in text or an image, as needed.
NOTE- Members who login to the Portal will be able to purchase “Member” tickets. If you are also selling tickets to the general public, you will need to post the link in a location that doesn’t require the visitor to
login, such as a public Association page, or social media pages.
PART 3 Manage the Event
This step allows organizers to check ticket holders into the event. It works by generating a that organizers can use on their phone that allows their phone to work as a QR code scanner. Ticket holders can then present their tickets and the staff member can use their phone to scan the ticket.
Step 1. Navigate to Activities > Ticketing > Ticket Event.
Step 2. Use Search filters to locate the event.
Step 3. Click the Copy Check-in URL button.
Step 4. Email the scanner link to organizers that will need it for ticket scanning.
Step 5. Organizers should then click the emailed link using their phone’s email app. This will open the scanning app (pictured below) on their phone.
Step 6. Click the Allow button to enable the app to begin scanning.
Step 7. Line up the ticket QR code in the handles of the scanning app.
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