Find Account -Account Info- Direct Debit


Use this page to set up Direct Debit for your Owners. A direct debit can be used by Owners to pay regular assessments, or payment plan payments or to establish other installment payments, such as for a Special Assessment. This option allows payments to be drafted for the full amount due (including any fines, late fees or other charges), a specified amount, or by charge Type. 


CLICK HERE for more information on how to manage Direct Debit processing. 



Set Up Direct Debit on the Owner’s Account


Step 1. Navigate to the owner’s Find Account page for which you are setting up Direct Debit.

 

Step 2. Click the Edit Account hyperlink. 


  

Step 3. Click the Direct Debit tab.


 

Step 4. Complete the Direct Debit page. 


  • Enable Direct Debit- Check this box to enable Direct Debit for the Owner. 

  • Bank Routing Number- Enter the Owner’s bank routing number. (pictured below)

  • Bank Account Number- Enter the Owner’s bank account number. (pictured below)

  • Bank Account Type- Select the correct account type from the dropdown menu.

  • Start/End Date- Enter a Start and End date for the direct debit.

  • NOTE- An End date is not required and can be left blank if the direct debit should be generated indefinitely.  

  • Amount- Select the option that applies to the Owner. 

    • Full Balance- This will generate a debit for the full balance due on the account at the time the it is generated, including any fines, late fees, or other charges. 

    • Specified Amount- Use this option to generate a debit for a specific amount. This option is useful for payment plans or installment payments. Select the option and enter the amount in the pop-up field. 

    • NOTE- If the billed amount changes, the amount entered will need to be manually adjusted. 

    • Transaction Type- Use this option to generate a debit only for a specified charge type. This is useful for charges that might change, such as Assessments.  Select the option and select the correct Type from the dropdown menu. 

 

Step 5.  Click the Save button to finalize.



Import Direct Debit Data from a Spreadsheet


Direct Debit information can also be imported from a spreadsheet using the Import Update function. This is useful when setting up a new Association with existing Direct Debits. Before updating with Direct Debit information, the Owner accounts must be set up first. 


Step 1. Navigate to Administrative > Import Data.

 

Step 2. Check the box for Update Mode. 

  

Step 3. Select Accounts from the Entity Type dropdown menu.

 


Step 4. Prepare a spreadsheet with the following headers. Association ID and Account ID is required so the system can identify the correct account. The other fields are used to update Account information with Direct Debit settings. See information above for detailed description of each column. 

 


To learn more about data requirements for each column type, click the header name. 



Step 5. Click the Add Import button in the upper right hand corner.

 


Step 6.  Copy the full spreadsheet including headers, and paste into the Import from Excel box. 


  • Allow Partial Import- Check this box to allow correct information to be imported if some data is bad or incomplete. This allows only bad data to be rejected for correction. 

  • Import from CSV- If your data is in CSV format you can upload a file instead of creating a spreadsheet. 

Step 7. Click Save to complete the import, or Only Check Data to do a review of data to see if anything is incorrect or missing prior to importing.