Q: We have a homeowner and they aren't showing up on the Member tab in the portal. What is causing this?
A: Ensure the Owner Account has the "Allow Portal Access" Flag checked on the corresponding Contact in uManage or they will not appear in the Member/Account Inquiry (Board Portal) pages.
Q: We only want our owners to be able to view the Unit Address for other members in the Member Directory. How can we accomplish this?
A: This can be done by logging into this community as the Admin > Accessing the Manage Site > Site Settings And Preferences > "Preferences" tab and ensuring only the "Unit Address" option is selected for the "Show Manage Member Page Columns":
Q: We have a user in our firm that is unable to see the Payment information on the Portal when they login as the Homeowner but the Admins have this ability. What permission is missing?
A: The Permission is set on the Administration > Manage User page by locating this User > Clicking the Pencil to Edit > Checking the "Allow Portal Payment Access" Flag > Save:
Q: Help! My homeowner can't see their Pay Now Button!
A: The most common cause of a homeowner not being able to see their Pay Now! button is Saved Links. As a security measure, the uManage Portal will take away certain features when it is accessed through a saved link (Booked Marked page, Favorited page). The homeowner will need to login through the original resident login page in order to use the Pay Now! button.
Q: Our homeowners are having troubles logging into the site. Is there an issue with the system?
A: There may be many different reasons for the Login issues. If this is the first time logging into the portal, you can assist the homeowners by sending them a Pending Members email to provide them a Link to Register or a Temporary Username/Password.
If they have already registered and are having issues logging in, ensure they have the Portal URL as a Trusted Site as well as all Extensions and Popup Blockers disabled. If they have accomplished this and are still having issues with entering their password, you can either assist in manually updating their Password by Logging into their Portal Site and updating or attempt to send them their Forgot Password link.
Q: We are trying to limit some of our documents to certain groups but we don't see those options available on the Folder Permissions. What is causing this?
A: Please ensure the "Groups" feature is enabled for the for the Administrators on the Manage Site > Site Features and Permissions:
