Q: We have particular Users receiving ARC notifications they shouldn't be. What is the cause of this?
A: If the corresponding User is Selected as a recipient of a Notification, they will receive that notification what triggered in the system. These Recipients can be audited on the Association > Manage Association page by locating the corresponding Community > Clicking the Pencil to Edit > Accessing the "ARC" tab and ensuring only the necessary party(s) are selected:
Q: How do we add a new Chairman/Committee Member to the ARC committee?
A:To add new ARC Committee Members, this will need to be completed on the Association > Manage Association page by locating the corresponding Community > Clicking the Pencil to Edit > Accessing the "ARC" tab and clicking on the "Plus" icon in the ARC Committee area:
Here, you can click on the "Select Contact" to locate the Account in uManage that should be added to the Committee. You can also check the "Chairman" flag if they are to have Chairman access:
Q: We have an ARC plan the ARC Committee received a notification for but they cannot see it on their Portal. Why is this?
A: The ARC Plan must have a "Manager Resolution" that is set to Send to ARC Committee before that information is visible on the ARC Committee Portal. That Action must also be Finalized in uManage. If those haven't occurred, that Action will not display.