Q: We are getting an Error message "No Properties Found" while attempting to submit a resale order. What may be causing this?
A: Ensure the Address details in uManage also match what is being input into the PropDocs order.
Q: How does the title company view the breakdown of the fees for the resale orders?
A: This can be found in PropDocs by the company logging into their site and viewing the receipts.
Q: What happens when we cancel a resale order which was ordered and paid by credit card. Does the system automatically refund the purchase price to the credit card holder?
A: When a Resale Order is canceled using the Cancel button, the funds are not automatically refunded. If a refund is necessary, the recommended approach is to issue a check for the payment amount.