If a payment is not showing for any homeowner, it means the system could not assign it automatically.
 Follow these steps to find it and link it manually correctly.

 

Step 1. Open the External Payment Page

Go to Banking > External Payment.


Step 2. Set the Filters

  • Do not choose any association.
  • In Mapping, select Account Mapping.
  • For Date Filter, pick dates for the current month.
  • Click Search.

Step 3. Find the Payment

The page will show all payments the system could not assign automatically.
Find the payment you want to fix.

Step 4. Match the Payment

  • Choose the correct association in the Association box.
  • In the homeowner field, start typing the homeowner’s account ID, address, or name.
  • A drop-down list will appear — pick the correct homeowner.

Step 5. Complete the Mapping

When both the association and homeowner show in the boxes,
click Account Mapping under the Page Actions button.

Step 6. Done

The payment is now assigned and posted to the homeowner’s account.